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Why Do Companies Choose To Outsource On-site IT Services?

The primary reason for outsourcing your company’s IT is to save money. Outsourcing can help a company save money by avoiding the need to hire additional employees, increasing the hours your current employees work, and purchasing new software with each advancement. Outsourcing can also increase productivity and allow you to provide a better and more efficient product or service to your customers.

There are numerous advantages to outsourcing your on-site technical needs, all of which have an impact on your bottom line. Before you spend time and money using your core IT employees to handle on-site issues at the network’s edges, you should think about a few key points.


Outsourcing On-Site Technical Support Has Many Advantages:

Reduce Unnecessary Employee Travel

Many businesses are under pressure to continue cost-cutting initiatives, and eliminating the time and expense of employees traveling to and from remote locations is a quick way to save money. Travel and dispatch are free of charge at TST. You only have to pay for the time, the location, and the required materials.

Reduce Downtime 

Having a team deployed across the United States, Canada, and the Caribbean available 24/7/365 to respond to a site outage allows you to respond to end-user requests quickly and efficiently. You can reduce the impact on your company’s bottom line by keeping sites up and running.

Support from a Single Point of Contact 

A single point of contact can mean a lot of things. It is a huge benefit to have a reliable source you can rely on to meet your needs when you call, and to know the history of your previous problem areas so they can tackle a job efficiently. TST not only provides a single point of contact to meet your needs during an outage, but also a web portal where you can track the progress of the job for which you have requested service.

Reduce Excessive Costs 

Hiring in-house staff to support your on-site technical needs can be prohibitively expensive. The salary and benefits package for a full-time support specialist are exorbitant. Choosing to outsource this need will save you the cost of keeping an in-house employee on standby in case of an emergency. When you outsource to TST, you only pay for on-site services when you need them.

Project Management and Experience Travel a Long Distance 

You want to work with a technical support team that can handle any of your on-site needs and has qualified technicians to fix your problems seamlessly. Having experienced Project Managers who can provide the best support in a timely manner is essential.


Why outsource IT when your employees can do it just fine?

When it comes to your company’s technology, your current employees may be doing just fine. The question is whether they will be able to handle things in the future. You should consider how much time your employees spend dealing with technical issues rather than focusing on their own jobs. You should also be aware that technology is constantly evolving from year to year. It takes a lot of time, effort, and money to keep up with the latest IT advancements and train your employees.

Computer support and services in Walnut Creek

Do You Need a Professional On-site IT Service Team You Can Trust?

Cantrell’s Information Technologies has been providing On-site IT Services to business owners throughout the San Francisco Bay Area for over 20 years. Cantrell’s offers on-site services at your location to save you time and business interruption. Many of our customers initially work with us to help them improve the way they store, access, and protect their critical business data from cybercriminals. We also help them move or expand their offices. We support the needs of our East Bay customers including businesses located in Concord, Martinez, Walnut Creek, Lafayette, Moraga, Orinda, and Pleasant Hill. Contact us today for your free consultation!

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