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What Are The Differences Between Onsite IT And Offsite IT?

What Is Onsite IT?

Onsite IT refers to the services provided by an onsite IT support company that are used when you need computer help on your premises. Onsite IT is also referred to as “onsite support”, “services delivered on site” or “on-premises managed services”. It means that the onsite techs are physically present at your business location, rather than remotely connecting to your network from another office or branch. With this type of service, a technician will be dispatched to attend to your issue at hand and resolve it in real time, while being physically present with you. They do not need physical access to your computer but only within the range of their devices’ wireless connectivity capabilities. Some issues may be resolved without the technician needing to visit you, if he or she can do so remotely.

What Is Offsite IT?

Offsite IT refers to services offered by an offsite IT support company that are used when you need computer help while being away from your office, such as during a business trip, vacation or home office work. It means that a technician will be connected remotely to your computers and provide support over the internet, regardless of where you are in the world. They use high-speed internet access with speeds comparable or faster than your own network connection at your location (such as with fiber optics). The technicians tend to rely on remote desktop software for this type of service rather than connecting their laptop’s hardware directly into your network. Some issues may be resolved without the technician needing to visit your location, if he or she can do so remotely.

What Are The Benefits Of Each Type Of Support?

Onsite IT provides a lot of convenience because you don’t have to leave your office and go anywhere else to get help from technicians who are physically present with you at your business location. They resolve most issues by plugging their laptop directly into your computer systems (if they can) and troubleshoot them in real time while sitting next to you at the same desk where the problem lies. However, onsite support does not always provide online connectivity for troubleshooting purposes – especially when an ethernet cable is unplugged! In this case, they would have to come back at another time when the cable is plugged in again. Offsite IT provides a lot of flexibility because you can simply do your work from anywhere in the world, instead of leaving everything that you are doing just to go catch a tech who is physically present onsite with you. The technicians tend to rely on remote desktop software for this type of service rather than connecting their laptop’s hardware directly into your network. If possible, they will always try to resolve the issue remotely without needing to visit you in person so that they can minimize wasted time and resources.

What Are The Differences In Pricing?

Onsite IT service typically costs more than offsite IT service because onsite support requires a technician to come physically to your place of business and assist you with your computer troubleshooting needs. However, both types of services may vary greatly from one company to another in terms of pricing so it is important that you compare rates between different companies before making a final decision. I have seen many cases where an onsite tech charges more per hour than his or her off site counterpart. Also keep in mind that you get what you pay for! Some cheaper IT services can provide cheap prices but don’t always provide quality service, especially when it comes to onsite support.

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Do You Need a Professional On-site IT Service Team You Can Trust?

Cantrell’s Information Technologies has been providing On-site IT Services to business owners throughout the San Francisco Bay Area for over 20 years. Cantrell’s offers on-site services at your location to save you time and business interruption. Many of our customers initially work with us to help them improve the way they store, access, and protect their critical business data from cybercriminals. We also help them move or expand their offices. We support the needs of our East Bay customers including businesses located in Concord, Martinez, Walnut Creek, Lafayette, Moraga, Orinda, and Pleasant Hill. Contact us today for your free consultation!

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